Privacy Policy

Mak Way Inc (“Mak Way Inc,” “we,” “our,” or “us”), a freight transportation and logistics company located at 9447 S 86th Ct Apt B103, Hickory Hills, IL 60457, respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, how we protect it, and how you can contact us or opt out — including information collected through our text messaging program.

1. Information We Collect

• Contact information — your name, company name, mobile or landline phone number, and email address.
• Service information — shipment origin and destination, load details, and related freight information.
• Messaging information — your SMS opt-in consent, the date and method of consent, and the content of messages you exchange with us.

We collect this information directly from you when you submit a form on this website, call, text, or email us, or enter into a service agreement with us. Providing a phone number on our website is optional.

2. How We Use Your Information

• Provide and manage freight transportation and logistics services
• Communicate with customers, drivers, carriers, and partners
• Send informational and conversational text messages, including dispatch updates, delivery status, appointment reminders, and service-related communications
• Respond to quote requests and customer support inquiries
• Meet legal, tax, insurance, and regulatory obligations

We do not use your information for marketing or promotional text messages, and we do not sell consumer information or leads.

3. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent are used solely to deliver the messages you asked to receive, and to document your consent as required by law and by wireless carrier rules.

4. How We Share Information

Consumer data will not be transferred, sold, rented, shared, or disclosed to any external organization for marketing purposes. Data may be used or disclosed only as strictly necessary to:

• Operate the messaging service through our telecommunications provider, which processes messages solely on our behalf and may not use the data for its own purposes
• Carry out a shipment you have requested (for example, sharing delivery contact details with the assigned driver or receiving facility)
• Comply with applicable laws, regulations, and lawful requests

These limited disclosures do not permit the transfer, sale, or sharing of consumer data to external organizations for marketing or unrelated purposes, and they never include text messaging opt-in data or consent.

5. Text Message Program

By providing your mobile number and opting in, you consent to receive informational and conversational text messages from Mak Way Inc. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Full details are in our SMS Terms & Conditions.

6. How to Opt Out

If you wish to be removed from receiving future communications, you can opt out by texting STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE in reply to any message from us. You will receive a single confirmation message and no further text messages. To stop email contact, email dispatch@makwayinc.us with the word UNSUBSCRIBE, or call us at (708) 206-5930.

7. How to Contact Us

For help with our messaging program, reply HELP to any message. You can also reach Mak Way Inc by:

• Phone: (708) 206-5930
• Text: (708) 260-6230
• Email: dispatch@makwayinc.us
• Mail: 9447 S 86th Ct Apt B103, Hickory Hills, IL 60457

8. Your Choices and Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details above. We will respond as required by applicable law. Withdrawing SMS consent does not affect our ability to contact you by phone or email about an active shipment.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

10. Data Retention

We retain personal information only as long as necessary to provide our services and to satisfy legal, tax, insurance, and regulatory requirements. Records of SMS consent and opt-out requests are retained for as long as required by applicable carrier and legal rules.

11. Children's Privacy

Our services and messaging program are intended for business use by individuals 18 years of age or older. We do not knowingly collect personal information from children.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.